Customer Engagement Manager for the French market

Copenhagen

Every month more than one million new reviews are posted on Trustpilot for one of the thousands of businesses on our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot helps consumers choose with confidence while enabling companies to grow their businesses. Behind our global success is a passionate, international team working in a fast-paced, fun, vibrant environment. Does this sound like your kind of workplace?

We are part of an exploding industry where we have conquered the global market and now due to expansion in Europe we are looking for a Customer Success Engagement Manager to join our CEU team in Copenhagen. Our Customer Success Team plays a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses around the world.

The Job
As a Customer Engagement Manager you will be responsible for the retention of our French customers. Acting as a trusted advisor you will be responsible for managing your portfolio of accounts, developing long-term relationships, success planning and delivering value to your customers - ensuring optimal onboarding & product adoption.

The role requires special attention to showcasing and delivering long-term value to our French clients. It is extremely important that you are a team player, have a passion for talking to customers, are a quick learner and have a positive attitude to change. This is a phone based role, dealing primarily with French customers so a high level of phone activity will be required.

Responsibilities

  • Helping French customers to maximise the ROI from their subscriptions
  • Driving product adoption across the French market
  • Working with Customer Success Managers to deliver great customer service
  • Ensuring professionalism and a high activity level within the team
  • Defining strategy in cooperation with your clients
  • Acting as a trusted adviser, advocating client needs back to Trustpilot’s internal support, product, engineering and sales teams

Requirements
You have some experience and knowledge with E-commerce, online marketing, SEO/Google adwords, and/or software. We expect that you want to be part of an international sales environment that offers great autonomy, and enjoy talking to customers.   

  • A minimum of 2-3 years hands-on account management experience - customer facing role, preferably in online marketing, internet or software industries
  • You are experienced in building and maintaining strong relations with multiple stakeholders
  • A proven track record in managing clients, account retention and growth
  • Adept at uncovering new revenue opportunities
  • Possess a solid ability to manage tough conversations in a professional and solution-oriented manner
  • Fluent in French, and great written and oral presentation skills in English
  • Fluent in Italian too? It’s definitely a plus

  Personal skills

  • Motivated, passionate and eager to get down to business
  • Excellent communication and negotiation skills.
  • Proactive mindset
  • Competitive mindset
  • High Energy - like working in fast paced environment
  • Great work ethic
  • Passionate and eager to roll up your sleeves to get things done
  • Ability to foresee new business opportunities
  • Excellent written and verbal French communication skills, and an ability to understand the nuances of communicating with businesses and consumers

We offer

  • An opportunity to finetune your Customer Success Manager / Account Manager skills and to become a trusted advisor for your own client portfolio
  • Great career opportunities in an international environment
  • Hardworking and happy colleagues in a buzzing social environment 
  • Competitive salary and benefits along with social clubs and numerous social events
  • Canteen that offers excellent breakfast and lunch every day

Application
Interested in learning more about Trustpilot? Check out our website www.trustpilot.com. If you are also interested in learning more about the Trustpilot culture, then check out our company page on The Muse.  

If you see yourself in this role, submit your application by clicking below, and make sure to upload a personalized cover letter, in which you describe why you would be our ideal Customer Engagement Manager for the French market.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

About Trustpilot
Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 43 million consumer reviews of 200,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.

Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot’s 650+ employees represent 40+ different nationalities.